Quote from: micax1 on March 01, 2014, 12:15:59 PM

Why you could not make a shipping reverse?

Because it's physically not possible for us to recall surface mail parcels once they've left the country.

Quote from: micax1 on March 01, 2014, 12:13:28 PM

sure let me know time-frames for fabrication/shipping-delivery at the time I submitted order.

Our timelines haven't changed, the only thing we've done is added a flowchart for people that don't like to read, and we've adjusted the surface mail transit time because of recommendations made in the previous thread (which is neither here nor there, as even the previous timeline indicated that it could take longer than indicated for surface mail parcels). You can see our timelines on our delivery and returns policy here: https://openrigs.com/information/information&information_id=6

Here's a breakdown of your order and our expected timelines (for the shipping method you selected during checkout)

Order Status	Date	Actual Timeline	Published Timeline	Optimistic Timeline	Pessimistic Timeline
The order status update	Date the status changed	Number of business days that passed for this status	What we publish as the expected typical timeline	The best we've recorded for this status	The worst we've recorded for this status
Payment received	2013/11/29	0 business day	"the next business day"	0 business days	3 business days (during the holiday period)
Processing and pre-fabrication	2013/11/29	4 business days	"a few business days"	1 business day	5 business days (during the holiday period)
Fabrication	2013/12/05	8 business days	"typically around 8 business days"	4 business days	15 business days (during the holiday period)
Handed to customs for pre-clearance	2013/12/19	9 business days	"a number of business days"	2 business days	23 business days (backlog from illegal strike action)
Shipped to customer	2014/01/06	7.7 weeks currently, undelivered	"6-10+ weeks"	5 weeks (EU), 7 weeks (US)	3 months (per the post office FAQ), after which we can successfully claim it as a lost parcel from insurance