Quote from: stomachgrowls on May 27, 2020, 11:29:48 PM

Dont know if you do read up and understand the email was sent to you by Bitfinex or not but its clearly stated

-snip-

Just follow on what they had instructed and you would be good. Theyre asking for some documentations that prove out your citizenship and your location.
They are the only ones who can solve out your problem not on any people on this forum..

Well, he stated that he IS a citizen of Cuba Wink

Bitfinex stated in their mail that:

Quote

Congruent to Section 1 of the ToS, Prohibited Persons, including Cuba residents, are prohibited from depositing to, withdrawing from, or trading or providing or taking financing for any Digital Tokens Wallet on the Site.

Since it is not possible for Cubans to withdraw funds, this is (unfortunately) also the solution to the problem: it is simply not possible.

The only thing left to do here is to contact Bitfinex and ask for other solutions. Why it was possible for the OP to create an account and to make deposits should also be questioned.