Hello,
Could someone help me with this again? The system has changed and now my account is unverified again... I've kept advertising bitpanda and have referred more than 200 customers.
Is there anyway to get help again regarding this?
Thank you.
Hello,
As of the 10.01.2020, in order to comply with the EU AML5D regulation, Bitpanda had to ensure that all user accounts are verified. Please take a look at
this article.
Unfortunately, some user verifications do not conform to the new AMLD 5 regulation and therefore respective users need to re-verify their accounts.
Since solving your issue includes sensitive account-related support, we kindly ask you to send us an official request via our
contact form.
We are more than happy to answer any questions you might have via email.
Thank you for understanding.
Best regards,
Marcel
Team Bitpanda