Quote from: BitpandaSupport on June 03, 2020, 10:01:01 AM

Quote from: huryu on June 03, 2020, 12:03:52 AM

Hello,

Could someone help me with this again? The system has changed and now my account is unverified again... I've kept advertising bitpanda and have referred more than 200 customers.

Is there anyway to get help again regarding this?

Thank you.

Hello,

As of the 10.01.2020, in order to comply with the EU AML5D regulation, Bitpanda had to ensure that all user accounts are verified. Please take a look at this article.

Unfortunately, some user verifications do not conform to the new AMLD 5 regulation and therefore respective users need to re-verify their accounts.
Since solving your issue includes sensitive account-related support, we kindly ask you to send us an official request via our contact form.

We are more than happy to answer any questions you might have via email.

Thank you for understanding.

Best regards,
Marcel
Team Bitpanda

Hello,
I totally understand that, but how come it could be related to money laundering if you are the ones that are paying me? It's getting paid for my work.
I don't want to deposit any money, I just want to withdraw what I've earned for promoting your services. You can block every other function in my account. You can block the option to deposit FIAT / crypto, it's fine by me. But I really put in the effort to refer those 200+ users!

I tried to verify my account, but it seems I can't do that with only my ID. I've never left my country and don't plan to, that's why I don't have a passport. And to get a passport I have to pay more than the amount I have to withdraw, so I would end up in a loss.

Thank you