I am an employee of the marketing department. I have nothing to do with those support. as far as I know, technical support works on the site and works very quickly.
Their autoanswer bot very quickly sends "Please wait". That's all.
Obviously you did not work in large companies and do not know what subordination between different departments is. The structure of the Coinsbit exchange work is slightly different from the structure of the work you are used to in the fish shop.