Quote from: kendo451 on March 02, 2014, 07:06:32 PM

I agree with martinhyl.
Kraken has been having major problems with deposits and withdrawals, especially USD deposits and withdrawals
The customer support was very slow to address this issue, until they finally said no more USD withdrawals.
Kraken CEO Jesse Powell recently posted a comment on CoinDesk denying that Kraken has suspended USD withdrawals, even though many of us had received an email from Kraken advising us of that situation.
My concern is that Kraken's CEO Jesse Powell is another Mark Karpeles.

Hey guys,

If we said no more USD withdrawals, I'm unaware of that statement. We canceled pending USD withdrawals to give people both the opportunity to trade in a down market (many were asking), and to convert USD balances to EUR, which would help you get your withdrawals faster. You're right that we've been having a ton of trouble with our USD bank, and a little trouble with our EUR bank, and no trouble with bitcoin. We're doing the best we can with what we've got and to a large extent we are at the mercy of our gateways to the legacy financial system. If our USD bank says we can only send 10 wires a day, that's how many wires go out, and that's how a backlog is created. If our EUR bank has no limit on wires, surely, it'd make sense to encourage people to convert their balances to EUR, receive a generous bonus, and withdraw that way. We can't force anyone to convert balances so we have to ask you. If you want to withdraw USD now you can go ahead and put the request in and jump in the queue but if you want it soon, my advice is to convert your balance to EUR and withdraw it that way. We shut off USD deposits because we knew that they would be creating new USD withdrawal requests that were beyond our capacity. So, our goal is to get out of USD entirely until we have a much stronger banking partner for USD. It really hasn't been worth the headache.

I can understand your concern and I can assure you that your funds are safe. We'll be providing results of an audit this week, which I hope will allay your fears. In the meantime, I highly encourage you to convert your USD balance to EUR and withdraw EUR. The 2% bonus you receive will more than cover any conversion rates you pay back to USD at your bank. If you don't mind waiting what might be 2 more weeks, please do keep your USD balance and withdraw that. Effectively, they're the same option, just one is faster and nets you more money, and we can't force you to take it.

I'm really sorry for all the trouble we've caused and the poor service we've given to USD customers. We will be very careful about opening other fiat support in the future, making sure that the bank will be able to handle projected volumes. In this case, our bank was initially supportive of what we were doing but as our volumes went up, they got more restrictive. Unfortunately, it's not a situation that is negotiable. In the United States, banks don't have to take your account and they can terminate you at any time, for any reason.

I hope you'll continue to use the service and I hope we can give you a better experience going forward. Thanks for voicing your concerns and giving me a chance to respond. Clearly, we all need to be scrutinizing of the people we trust to hold our money.

Jesse