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Hey,
the antifraud team decided that you had used several accounts on similar ips which is clear evidence of cheating. We have it in our T&C that players can't use multiple accounts. You are welcome to withdraw your initial deposit. We are more than happy to clarify anything else.
The only clear evidence of cheating here, is you guys pulling this crap.
I did not multiaccount and offered KYC which resolves any bullshit excuse. Hell I didnt even lose what I deposited into bonus, I started winning pretty much from the start. What you guys are doing is defrauding your users when they win big. Nothing more.
I withdrew my deposit back (why would you say I can keep playing without bonuses after pulling some shit like this?) and I will keep fighting to get what I rightfully won. Primedice seems to have know a rise in sites like your defrauding users, I just wish I listened before. smh.
If you think that you did not break any rules, you should open a scam accusation thread with all the proofs you have.
By this way, most members will take a look at your case and give their own opinion especially DT members.
If members think that you are on the right side then members will support you and it may force betchain to provide their own proof.
Frankly speaking, I was a player in this site as well long time ago but betchain also accused me of having more than 1 account which is completely wrong.
After that I have never came back to this site and fortunately I did not leave any balance when they accused me of multiple accounts.