I got five minutes of elevator music and then I bailed out. Didn't want to wait on hold for a half an hour to perhaps get someone who only speaks Japanese I figure I'll try again once someone reports how it goes, potentially bringing in a translator if required.
Check out Reddit. Someone there got through. Apparently, on the other end, there was only a Japanese woman who didn't speak English, and the caller got no info. He sat through half an hour of muzak first ...
Poor lady probably had no idea of what's due by 10 o'clock. I thought they were going to throw that "we apologize, we're trying to solve..." crap again. How come I always under estimate Mark?