We don’t know anything and don’t solve anything, your request was sent to "some" department and just wait .... 5 days have passed and nothing happens ... They just took the money and that’s all. Some of the traders here can explain what is happening at all?
Maybe you continue pestering their support until they support explains to you why your withdrawal was blocked, if you really think you did nothing wrong.
Try out their telegram group too:
https://t.me/BKEXEnglishI write to technical support several times every day, but each time I get the same answers. The reason for the blocking was not specifically announced to me. I already wrote to this telegram channel and it turned out that I wasn’t the only one, so I created this topic.