Seriously you want us to believe it who is posting for first time on this forum and directly knowing where does Bitcasino.io thread is and does make a post. Without elaborating or what issues you faced it so that the team can help you with the solution or suggestion you are blaming them without any proof. They are not new site and have a very good reputation and trustworthy. So, either you provide the proof or get it resolved with the team by mentioning your issue.
Forum is full of new accounts doing this. People aren't even brave enough to use their own accounts which they surely have, cause obviously they know they're in the wrong. Funny how people think they can cheat a casino, get caught, and then come in and threaten. Do they think it works?
Even if they do not have any of their accounts and they are actually new, people just want to reach out and they find here and they get here to write what they think.
Plus there are also other companies paying people to cause chaos in other casinos as well, there are actually positions available in other casinos where your only job is to create fake problems with other casinos and all of them, all you have to do is open new accounts on social media, on bitcointalk and other places and just pay upvotes and likes etc and just write here because there is no voting here. That way you are basically just creating problems for the casinos while your own casino gets better and better attention at the same time. It is a sickening thing but it is available in the world and we can't stop it.