Quote from: heetseeker on March 03, 2014, 07:25:36 PM

On Feb 24th when logging into BTC-e unsuccessfully I received a pop up message saying that I had to unlock 2FA. I opened a support ticket explaining that I couldn't log in and what the pop up window said. They replied to my email saying,

"Hello! Was requested unlok 2FA. Your account for safety was blocked by an automatic system for two weeks. Lock can not be undone before the expiration."

I tried to log in the next day and the message that i got then was that I would be able to access my account March 1st 2014, to which I thought great i won't have to wait two weeks. So on March 1st I logged into my account successfully without 2FA and at that time my balance was 500 PPC, 300 LTC, 208 NMC, and .2 BTC. March 2nd when I logged in all my coins were gone and my balance was zero. I opened a support ticket and explained the above to which they responded with the canned response after many different emails:

"Hello!
We are sorry but your money was transferred out from BTC-E.
We can't refund and return your money.
We can provide you IP logs of potential hacker.Withdrawal has been confirmed with your mail"

I have emailed again them imploring them to look into it more deeply because of their request that I unlock 2FA and they sent the same response as above. The thief converted all my coins to LTC and sent them to LZfL3JKKnGqtiBEx4e19TWn821qVUf8guR. I checked the transactions associated with this address and this individual has been hacking many accounts.

Needless to say I am quite upset about this and where before I was a staunch advocate of crypto and the promise of it, now I really wonder about the future of it when the number 2 exchange in the world is so seemingly unconcerned about security breeches to the point that they themselves appear suspicious.

Also I never received any emails requiring me to authorize the withdrawals from my account of which there were many on March 2, 2014. This pretty much proves BTC-e is the thief that stole my coins.

Exactly the same story happened to me on 1st of march !!! The same answer when submitting ticket, all my balance has been stolen 452 .
And also don't receive any email confirmation for withdrawal.

I'm very upset, this balance was my first mining gains, 2 months ...

Are there other people in the same case ?

BTC-e being a big plateform where huge volume of money goes through each day, and settled in Bulgaria, so in Europe,
I think the owners can't avoid their responsabilities. So I propose first we list the amount of stolen coins and try to intend
a legal action at the european level.

regards