I feel we will see many more of these cases now more so than ever.
Question for OP- What documents did you upload in the first place before they requested KYC?? What was the approval that you received?? Was it through Veriff originally??
I have never uploaded any KYC to Sportsbet so I don't know anything about that process. I also rarely hear of anyone submitting these documents without being asked, regardless of whether they have anything to hide or not.
Veriff doesn't accept Russian passport, because I tried 4 times and always got the message like "use another document"
This seems like an issue to take up with Veriff. I had to do the same thing when I was forced into 3rd party KYC, by an exchange. My documents didn't meet the criteria but I had to contact them and find a suitable work around.
In all these cases, where one is innocent, i wonder if you've been the victim of identity theft in the past. You have shown a willingness to hand out documents when not required so it's plausible you've done this in the past. That could mess up verification if it's been previously used.
How are you going to approve one withdrawal and then decline the next?
How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?
Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.
Answer those questions three and look at the gambler's plea.
I wonder if it doesn't come down to timing and processing. I don't know how quickly they attempt to verify an account after it's created and/or places a bet. Could be that an account gets flagged after the withdrawal processes based on the withdrawal method (linked accounts/addresses)