Quote from: actmyname on Today at 08:48:53 PM

Quote from: vityambos on Today at 08:43:20 PM

In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (https://imgur.com/a/FUB8tUQ)

Several days ago I deposited with My debit card with my name on it

The withdrawal was to that card of course. How could it cause that multiacc thing?

BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?

Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.

If your deposit and withdrawal are to the same source, then the question still stands: how did they determine that you were an alternate account of another user?

The problem with their statement in the email was that they linked FOUR accounts to you. How did they link those accounts to you? You only placed one bet. You only deposited and withdrew through one source. You passed KYC.

It couldn't have been the KYC, since there would (or at least should) have been a huge red flag once you deposited with the same credentials as four other users. So the KYC was totally pointless.

Right, you got it. I'm asking the same question. I think these 4 accounts are random or they placed the same bet. But still that's not a right reason to block my account.