In regards to the player's claim about "never received proper information" from us, this is just plain and simple untrue. Our processes for checking and communicating with players are robust and we’re confident in them.
During the last 2 days, I have sent several emails to your security department requesting the reimbursement of my profits, and so far, I have not even received a reply, not a single clarification.
Then you claim "our processes for checking and communicating with players are robust and we’re confident in them", absolute hogwash.
Maybe I will not recover my funds, but Karma will pay back, eventually.
