Quote from: actmyname on August 05, 2020, 07:51:57 PM

Quote from: sportsbet.io on August 05, 2020, 11:42:22 AM

The total deposits were: 20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

Is it at all possible that there are false positives when you are reviewing - in your words - a whole entire sport and the spike of players from a country?

This is a very wide net that is being cast. I fail to understand how the player was linked to the other accounts. If the information provided was not 100% accurate, which parts were incorrect? Was it anything to do with the FIAT deposit? If you were discriminating against Russian players in the Table Tennis matches, then perhaps there should be a more stringent process before any bets are taken. Erasing the bet from the timeline after the fact means that you simply increase your house edge from 5% to 100%. Either the customer loses, or they win and then get the winnings frozen because they were flagged as the group from Russia.

As mentioned in another threads, you won't win. The real odds in sportsbet.io are all 1.0
Either you win and get back your deposit, or you lose. Don't think that this is applied only to Russians (check another posts)
It's just something wrong with the bookie. Are there another ways to draw more attention to such situations? Sportsbet just leaves auto-replies in all topics.