My balance Bitcoin cash 0.13 does not appear help, only appear in web

Contact blockchain, what do I do?
Should I submit all 12 words? It's just that nobody ever asked me.


Blockchain.info response

It looks like your Blockchain wallet is out of sync with our database. This may cause issues such as balances not showing correct.

Backup your funds Once you have the 12 words located, please send them in a reply to this email and I will match the words on our system. Once this is done your wallet will be synchronised again.
*IMPORTANT* Please do not share these words with anyone outside of Blockchain. These should be kept private when possible. Blockchain employees will NEVER ask for your wallet ID and Password, and we advise that you keep 2FA enabled at ALL times.

https://bitcointalk.org/index.php?topic=5250646.0