Quote from: ahctpacer on Today at 07:14:05 PM

Quote from: saturent on Today at 06:37:16 PM

I dont care if you dont refund my money.

Why did you delete your comment, shall we share it for everyone to read?

Quote from: saturent

I am not able to send more than two PMs daily, that is why I could not answer.

When you say "again", you mean the 99% of messages I got without a clarification, I guess.

Sadly, you only start to provide more specific answers when something like a flag is created.

Anyway.. now you accuse me of depositing from a wallet that was used on several different accounts.

However, these accounts do not belong to me.

I explained it to your security department but I was totally ignored.

I am going to explain it again, opently and honestly.. I did not expect to be forced to share this publicly since the evidence (KYC) does not conclude anything but, I will.

I use a shared wallet, I told to your department that there might be some accounts linked since my partner was playing with you lately this year. (I have no knowledge at all of the usernames he used and this was all a supposition, whatsoever)

He had his KYC fully verified as far as I know, and you will see we are not the same person.

I believe I did not break any rule opening an account with you while my partner had already his, since we are two different people.

I also explained,.. he excluded himself in several occasions due to gambling issues but was always able to create another account (never flagged for multiaccounting while losing.. Huh)

I can provide you full details as I know he was in touch with the manager of one of your departments (the one handling selfexclusions), regarding the ability to open new accounts after requesting exclusion several months ago.

And now I ask you... why hasnt he ever been flagged/banned when creating new accouns? On this kind of situation, you do not mention "multiaccounting" , huh? As you know the player is unable to control himself and will just lose it all.. that benefits you and then, zero flags for your loved "multiaccounting" excuse.

When I make a totally new account for myself and I have some profits, then you flag it immediately.. curious, huh?

Sorry but you can not link these accounts to me since we are two different people.

I played by myself.. and I believe you can verify all this since we both underwent KYC..

Therefore and again, the funds.. the tiny profits I had.. belong to me.

My partner lost way much on your site from the moment he asked for selfexclusion until today.. always able to deposit, never flagged. That makes you really "responsible".

Just return my funds and stop this BS.

Thanks for sharing this - even based on that, many things in this case still aren't being handled correctly (my 2 cents) but yeah - this is multi-accounting and while I also still feel that bookmakers use that rule to their advantage (don't care as long as the ppl are losing), I still have to withdraw my flag support for now.