Quote from: SwC_Poker on August 18, 2020, 12:13:37 AM

Quote from: bullpup on August 16, 2020, 05:24:16 PM

Quote from: SwC_Poker on August 16, 2020, 02:00:15 PM

If you are curious about the reason for a chat mute that you have received, feel that you received a chat mute in error, would like to report chat that you feel violates the rules, or want to give feedback on this issue we invite you to email support.

This is BS btw. support rarely ever responds to emails, let alone in a timely manner and if you are really, really lucky you may receive a response weeks late in broken english that doesn't even address your question/concern.

I was recently banned for literally no reason. I do not use racial slurs, I do not spam the chat or do anything else that was against the rules. The day I was banned I was hardly even chatting when suddenly your moderator announces in chat that I am receiving a one-week ban along with another player (who was antagonizing the moderator all day to be fair) would be receiving a 1 month ban. I asked why in chat because he surely must be making a mistake but received no response and moments later lost my ability to chat. The other player who had seemingly earned is ban in all respects continued to chat for the rest of the day when Higherhighs addressed it saying "oops i spelled your name wrong when trying to ban you so consider it a warning.

Meanwhile I wrote a very polite and reasonable email to support trying to figure out what I did wrong and of course I have yet to receive a response (it has been one week now.) I have @swcpoker many times on twitter and have not received a response.

I do not break the rules. I do not use racial slurs. I do not abuse other players. I was already not doing these things before the new rules were implemented. I am also pretty sure I was actually permanently banned because it has been one week and I still am not able to chat on the site.

I am done, thank you for years of fun SwC but I won't be treated like scum for no reason.

Please PM us with your username and we will review whether a mistake may have been made in your case, and look in to the issue with support email response time.

I am happy to finally get a response but it is too late I am unbanned now so it would make no difference unless you are giving out reparations for those who have suffered an unjust ban.