Quote from: tyKiwanuka on Today at 10:19:39 AM

Quote from: deanbetting on Today at 10:04:29 AM

But even so that does not give them a right to not reply to any of my messages and steal such a large amount of funds

Hmm, I am not siding with bookmakers in general, but I don't think you are right here. These anti-multi-accounting rules are for bonus abuse, promotion abuse etc, but also to get rid of unprofitable customers. So in your case, Sportsbet made clear, that you can still bet there, but with lowered betting limits. You bypassed this restriction with opening two new accounts, so technically I don't see nothing wrong with them not paying you. Nobody reads the T&C, but you should at least know, what normally is stated there and you will find multi accounting being forbidden in nearly every bookmaker. So if you violate these T&C, you can't say they scammed you, since you accepted the T&C by registering.

If this all makes sense and is fair, is another story then.......

Hello tykiwanuka, i am a very pragmatic individual and understand where you are coming from. My point is even if I have violated the T&C about multi accounting they can clearly see that I have not done it to take advantage of any bonuses or promotions. I was simply doing it just to bet. I do understand your point about getting rid of unprofitable customers but I literally just thought it was an error on my account at the time... that's why I just made a new one.

Ive read many other cases and in their cases they at least have returned the INITIAL DEPOSIT money... but in my case Sportsbet.io have simply NOT replied or given me any information about anything. They haven't even stated that I have broken a T&C at this time. All they asked me to do is the KYC verification through their link and since then have only replied to one email just saying that the "investigation is still ongoing". Its been over 25 days, how the hell can it take this long just to resolve such a simple issue. Last email I received from them is below.

Especially the fact that it is large amount of money involved (18,000 usd ) at least they should tell me their decision and what is going on, instead of just ignoring ALL my emails, and not letting me know at all what is going on.

https://ibb.co/Xy2fvcP