It's good to hear your problem was but it is not a good thing they have dedicated support team like a professional project. I'm holding this token since the ICO and still it is struggling to catch the attention of the people. They have to re-arrange their strategy how to make it valuable if they really want to make it successful.
As I said, solving the problem is not so important as answering questions. In the end, I'm not going to sell tokens at the current price, so I can wait with the problem of withdrawing tokens to the wallet.
At first, I also held tokens purchased on the ICO, but then I decided to transfer them to tokenized weapons, it seemed to me that this is a more profitable investment.