Quote from: adamistraybar on August 29, 2020, 06:05:11 PM

hello

I am only posting this after trying to work with support and them lying and plain out not understanding basic sportsook stuff.

I placed a bet on esports soccer. It was a live bet and as you know when a bet is placed live on soccer if goal is scored bet is rejected and not placed.

When i placed the bet at exact same time i placed the bet a goal was scored and bet was rejected due to a error they let it go throgh and I then contacted them right away and told them bet was a error and even told them how it was easy to check by comparing time of goal and bet was accpeted. It was exactly same time so obivouis bet error. i even showed them live stream and there own site. They said to wait . I did they asked for error mesage i gave it to them it to them and they made waited more time. Then they asked exact same question 8 hours later. and ater 28 hours they reply no error bet stands.
Now i know they did not look at any of my proof or therre own backoffice. They just wanted to keep my money . I do want to say from talking to them its obvouis they know very little about sports betting or even there own software. I sent very detailed proof showing it was impossible for there not be a error. they then got back to me with a bs excuses about bet i tried to placed 30 second before not bet i placed at all showing scam or that they should not be running a sportsbook. They dont even know how to use there wn system they said bet was placed at 11:36:00 which was start time not bet time as it shows clearly in my proof bet was placed at 11:36:26 same time goal was scored. You can see shis buy just watching live stream. Its clear cut case of a scam or knowing nothing about sportsbetting.

PROOF

live stream: https://www.youtube.com/watch?v=-1lrGaO791Q

1:33:35 into live stream Goal was scored exactly same time of bet 26 second into start of play.

Bet: https://imgur.com/a/fxNg6X6 as you can see it match started at 11:36:00 and in upper right hand corner bet was placed at 11:36:26

as you can see goal was scored same time as bet and should have been easly rejected for a live bet

All i want is real reply from BITSLER or someone that knows what there doing

I see the goal being scored at 14:36:34 on the archived live feed you linked, which I assume after adjusting for time zone was 8 or 9 seconds after the bet was accepted.