Quote from: kaefergeneral on Today at 01:18:55 PM

I will document going further. Didn't document at first as I wasn't worried. I had heard reports of them sometimes taking longer to execute withdrawals, but did not expect something like this.

And yes, the red makes it hard to read, would remove it.

I have removed it please let me know if it is better viewing now. This is my 2nd time in 8 years that I have to make any kind of complaint about any exchange so I am a little rusty. However after that first incident I started recording everything, even if they seemed legit because you just never know. I am not against kyc/aml as long as I know what is expected of me, however I do not agree with these tactics of holding someone's account ransom and demanding more ransom such as ID. If they had a different approach I probably would have complied but, this approach makes me think they are going to steal my ID for nefarious purposes as a financial terrorist or highly motivated thief would.

I also do not think they will do the right thing as banning me from livechat gives me the impression of. As I am expecting them to steal my funds, I believe the best repercussions would be to inform everyone about them and withdraw as soon as they can, as currently the fake reviews, fake articles (I think they are fake now) do not match up to the way support spoke with me as everyone will soon see from the video recordings. Sadly the support situation is not one that is easily discovered until a problem arises. I also suspect that they make efforts to remove bad reviews/complaints however trustpilot has shown me negative reviews of many who experienced this, like others I did not believe it until now. There are even reviews of people saying they will play with your psyche which I also did not believe but, when you see the chat video it shows they try to play games, again highly unprofessional.

In any event these types of scammers have to be exposed and rooted out they are destructive to the crypto space and newbies get scared away quickly by this type of thing.