As they are not willing to resolve their issues here, I assume their business is still doing good despite of those negative reviews.
But unfortunately, they will not get players from this forum or others may try to play to check the validity of claims.
There are bad and good reviews even on this site. So it means, there are gamblers that are still playing on them.
https://www.cryptocompare.com/spend/gambling/1xbit/Some of the rating sites including cryptocompare contain old reviews that have not been updating.
In
trustpilot, 1xbit has a poor rating, even 85% contains bad reviews written since the last 4 months. I guess those are honest reviews and some users who have had issues with withdrawals and account frozen, and new users should have a little faith in trustpilot this time.
there are still dates that we can see on a review site . If we think it's old , we can try to look for more recent reviews or include bitcointalk forum when reviewing because users here are active on posting comments and can also give feedbacks .
If they are a legit site , they will stop operating until all problems are fixed but if they continue , you know what that means .