Quote from: DarkDays on Today at 10:11:25 AM

Really sad to see such disappointing customer service from the SwC Poker. Not responding to valid questions and downright deleting them is a bit absurd and speaks to the amount of unprofessionalism these guys have developed recently. Which is a shame because I used to consider them as one of the top dogs in the industry.

I think if we raise our voice and create enough ruckus the higher management will hear us and correct these malpractices. I think this is mostly the lower management that is being so shady and weird.

I guess we'll wait for an official response, but SwC does seem to be going down the drain lately.

Quote from: AlexTrebbert on September 04, 2020, 02:25:02 PM

Quote from: SwC_Poker on September 04, 2020, 03:22:51 AM

No. We have attempted to make this as clear as possible. Higherhighs, nor any other player, represents or speaks for SwC. If they have given you that impression it was either a misinterpretation or a misrepresentation on their part. The only official messages from SwC will come from clearly identified SwC accounts.

From the viewpoint of most players, Higherhighs does represent SwC in chat. Higherhighs is implementing chat policy changes dictated by SwC. Higherhighs is asking players about improvements to the site they would like to see. Higherhighs is making announcements for SwC. Higherhighs has a direct line of communication with SwC. SwC's actions and inactions create a public perception and this matters. Just saying that "Higherhighs,nor any other player, represents or speaks for SwC" does not make it so.

They are only making things more confusing and negative with their answers that make no sense