I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.
If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.
Bitcasino good casino, with big limits, but this situation very strange.
If this is not resolved in three weeks then create a scam accusation, there should be a time limit if they are going to address the issue, if the case in scam sections it will put doubt in their status and they will have to answer, of course, it's their right not to, but it cast doubts on how they handle cases like this.