Quote from: Kupid002 on September 10, 2020, 05:33:17 AM

Quote from: CardsMoney on September 10, 2020, 04:30:34 AM

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

I don't know why they are not accepting passport that was mostly use by user in different website that as KYC .maybe ,you just sent it blured that's why they are not accepting it try to upload again with clear images or videos .

If you are VIP members the one you lost is just small amount for them to blocked your account.

Any countries passport is considered a valid ID proof, Where as driving license is not. It is completely strange for them not to accept passport as a valid proof.

I think you should post the emails sent by them in this forum. Memebers here might be able to help you with your issue. Since your account has newbie status you can upload the images of those emails on imgur.com and submit here the links.