Quote from: Darker45 on Today at 04:59:46 AM

Quote from: CardsMoney on Today at 04:30:34 AM

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

Forget about the thought that the site is being a scam for now. I believe Bitcasino.io wouldn't tarnish their reputation in exchange for a handful of a shitcoin.

But this one is certainly a reflection of their poor support system. Moreover, while this is not a strange case in terms of casinos suddenly blocking accounts of users until and unless KYC is passed, this paints Bitcasino.io rather badly as users would now feel uncertain about their non-KYC gambling services.

With this as precedent, the site suddenly requiring submission of personal information, gamblers highly treating anonymity as a must might be discouraged.

Anyway, if you're losing patience over them, as a VIP client having only 1.2k of TRX stuck in your wallet, you could always forget about them and jump ship to another reputable casino.

afaik trx isnt a sh*t coin but it still up you if you consider it but i like your advice here . 2weeks is really alot and enough to move on , if this problem happen to me i probably loose patience and move on to anothef casino that can treat me better . whats more suck is that he is already a vip and vip means verry important person but its funny that he was like treated as an ordinary costumer . the amount is small and the casino dont bother to return it but how much more if the amount lost is higher ?