I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.
If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.
Bitcasino good casino, with big limits, but this situation very strange.
For that amount, they'll ask that much? wait until they will respond to your email.
They have already acknowledged your complain through this thread. And for the meanwhile, lock this thread and wait until they clear your complain or until they have an answer with your problem.