Quote from: pooya87 on Today at 04:22:38 AM

Quote from: bob123 on September 11, 2020, 04:07:46 PM

I guess the only way to transfer the credits (if possible at all), would be by contacting them directly:

Quote from: HCP on September 11, 2020, 10:10:59 PM

This *might* be possible, but as the others have stated, you would need to contact TrustedCoin and see if they would be willing to transfer the credits from your old wallet to your new wallet.

TrustedCoin service has no access to the funds to make any kind of transfer. -snip-

I think they are talking about the "prepaid transactions" which he have paid in his first 'send' transaction.
OP used the word "prepaided" that should be the prepaid 2FA fees.