Hello MAkkaroni,

First of all, I would like to apologize for the inconvenience this may have caused. Unfortunately we didn't find the post earlier, otherwise we would have replied long ago.

Can you please tell me your username in a private message so that we can investigate and take a closer look at your case? The KYC and withdrawal procedure is unfortunately standard and especially if someone who has acted against the terms and conditions tries to make a withdrawal.

Best Regards
Gransino Support