Quote from: Gransino on Today at 10:08:22 AM

Hello MAkkaroni,

First of all, I would like to apologize for the inconvenience this may have caused. Unfortunately we didn't find the post earlier, otherwise we would have replied long ago.

Can you please tell me your username in a private message so that we can investigate and take a closer look at your case? The KYC and withdrawal procedure is unfortunately standard and especially if someone who has acted against the terms and conditions tries to make a withdrawal.

Best Regards
Gransino Support

You need to also be active if you want to guide every users and help them to their problem since you have announcement thread here then there are also forum that will try your game.

I don't know if that users is still active to read your post right now .