Man i wish i could bring any good news but i submitted all documentation, was polite, sent tons of e-mails, told them that we had 3k+ usd in expenses due to fail equipment and 300+ USD in expenses due to DOA returned units.
And you know what their response was?
"we double checked with our leader we can apply for 23USD coupon for you " IS THIS A JOKE?
And then guess what, they doubled it:
"sorry what we can max compensate is 50 usd "
This has to be a joke? Jessica L. is bored and she-s joking with me.
Oh boy, a $50 coupon to make up for $3300 loss is nuts, i was not expecting them to send you a full refund, not even a half but most certainly not a $50 coupons.
It seems like they have gone broke or lost a ton of money during the past a few months, but you stay on it, stay persistent don't give up just yet.
Tell them you will go to court for this if they don't refund you some serious amount.