We have spoken with the support team and have identified that you were in violation of our bonus terms. You can find the breakdown of exactly why you were denied the winnings below:
10.2.9 Each bonus in Welcome Package is sticky and will be forfeited once you make a withdrawal request.
I'm just sitting on the sidelines and was wondering when (if at all) the 200 does/doesn't cancel?
For example, if the user wagers the entire 800 over a period of time and eventually has a zero balance and then adds (example) 400 and they then win 100, are you still going to deduct 200 from their 500 bringing that new balance down to 300 ??