So I wanted to know how reliable and safe it is to call for a new trezor from the official resssler of the region/amazon.
Here is the official list of resellers
https://trezor.io/resellers/They all have approval from the Trezor to sell its products, and I don’t think there should be any problems if you buy from one of them. All you need to check before use is that the device is brand new, and that there are no clues to suggest that anyone has modified it.
are you own 24 recovery seed?. if yes, do import the recovery word into another wallet like Mycelium, Electrum or Coinomi wallet.
This is recommended only as a last resort, because the seed from the hardware wallet should only be used in the hardware wallet, fake Electrum or some crypto malware are all it takes for the OP to lose everything it has.