Could you please confirm the following:
1) What were the total number of deposits the user efxes made before his account was closed
2) What were total amount of accumulative funds user efxes deposited before his account was closed
3) What were the total amount of funds that user efxes gambled
4) What were the total amount of funds that user efxes won by betting
5) What was the total amount that you returned to user efxes before closing his account
Thank you
Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.