Quote from: JollyGood on October 02, 2020, 08:19:14 AM

@Cloudbet

Please could you confirm the following:

1) What were the total number of deposits the user efxes made before his account was closed

2) What were total amount of accumulative funds user efxes deposited before his account was closed

3) What were the total amount of funds that user efxes gambled

4) What were the total amount of funds that user efxes won by betting

5) What was the total amount that you returned to user efxes before closing his account

Your answers will provide enough information for members to be able to conclude if the amounts involved (what he sent to Cloudbet and what Cloudbet returned to him) are disputed or not.

Furthermore, the Cloudbet reputation was already affected after years of disputes and allegations and this is one more in a long line of complaints. Unlike the other incidents though, there is now a website which clearly will be indexed by search engines and will bring negativity to your business like never before: https://cloudbetscams.com

If Cloudbet are not in the wrong there are plenty of members here that will support it but if Cloudbet have selective scammed efxes then there will be no member that will ever defend Cloudbet.

Please try to reach out to efxes and resolve this matter.

Thank you

Quote from: Cloudbet on September 30, 2020, 08:38:35 AM

Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.

Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

You sir, are the MAN.
I can't wait to see what they have to say to this. But really, I just want to be paid. I wish they would just do legit business so people didn't have to suffer.