Quote from: ultrloa on Today at 10:36:26 AM

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Quote from: efxes on October 03, 2020, 10:42:41 PM

I also have zero against cloudbet. I just want my money back and for this to never happen to others.

I saw the scam accusation thread against you created, that was created october 2 but Cloudbet was last online on october 1, maybe have a little patience, I also like to see their response on the accusation either in this thread or the scam accusation thread.

This is the answer given on this thread, but I don't know what take them so long to resolve the issue while they already verify it and do the action. Also they don't bother to be active now and solve the issue, best to show that they are trusted since by now many users are watching this thread to see if they will gonna solve it or they will insist to hold the money of the affected user.

Quote from: Cloudbet on September 30, 2020, 08:38:35 AM

Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.

Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

Thanks, I didn't see that, I was referring to the scam accusation there that was created after that reply, if that so, then why would this user is still complaining?

Quote from: efxes on October 03, 2020, 10:42:41 PM

I just want my money back and for this to never happen to others.