Quote from: panjul07 on October 04, 2020, 01:55:33 PM

Quote from: taxationistheft on October 04, 2020, 04:22:10 AM

I'm posting on here because this might be the only way to reach Victor instead of the minions he hired to run his casino for him.

My username on there is dylanp. I started out playing the new 200% bonus the same way I normally play without any bonuses (deposit 1btc and bet 0.5-0.75btc on blackjack until I double up). But apparently that violated some new maximum bet rule that I didn't know existed (it's only mentioned on the TOS page and not on the bonus page). Tried to withdraw 3.715 btc and Kurt took it all away. Then I complained by email and Kurt gave me back only 0.5btc (half of my original deposit).

Victor, if you want to enforce a bet limit with an active bonus then enforce it proactively in the software to prevent players from overbetting instead of hiring somebody to retroactively forfeit their money after they bet too much accidentally. I also don't like that the withdrawals are no longer instant. That used to be the best thing about this casino. If the software is set up properly there should be no need for manual intervention. It's crazy to pay a human to retroactively enforce a rule that could be automatically and proactively enforced with 2 lines of code. Unless the whole point is to trap players into making these kinds of mistakes... which would be unethical.

I'm sure victor is a good guy, since he ran this casino for 7 years with a good reputation, but i'm not so sure about the people he hired to run his casino for him lately.

So you are taking the 200% bonus which is part of the 2 million blackjack hand promotion?
I checked the promotion page but cant find about this promotion, then I checked my email and I found the email about this 200% deposit bonus.
So I assume that you knew about this 200% deposit bonus from the email you received few days back.
As I can read on the email, it is being stated that the max bet while taking the 200% bonus is 0.005btc as we can see below:

So it is true that you did a mistake by betting more than what is allowed.
Seems that you did not read the email completely, that's why you did the mistake that makes you lose what you won.
On the other side, the terms says that any bets that exceed the max allowed bet will void any winnings.
As per my understanding, you should lose your winning amount only (not your winning + your initial deposit).
Lets wait for Victor and hope there will be a better solution for your case.

Yup that is correct. The initial deposits are lost (we can post the hands, and also taxationistheft/dylanp can confirm it) and all the other subsequent bets are all bonus money.