Quote from: demontn on March 05, 2014, 09:03:09 PM

Hello Bit-Miners,

In the last few days we have been experiencing a few technical issues at Bit-Mining, which has been made more difficult by a recent wave of spammers and pool/site attacks.

Spammers? You mean people requesting support right?

As for the technical issues, read this forum thread about your faulty market.

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I would like to make it clear to all our users that there was never a missed payment. The issue with the discrepancy in History was the Date; the date was inaccurate as the script can take a few minutes to go through all user accounts and can process your payout after midnight.

Let me address another user issue. We have had certain users placing bids much higher than the asks in orderbook, who then feel taken advantage of when the order is excuted by the orderbook. A bid is a formal contract to purchase X shares at X price. When you enter a bid or ask into our system, it attempts to satisfy this contract at the parameters the user provides (both the number of shares purchased and the proposed price). This is a free market; this is intentional to allow you to purchase or sell as you see fit. We do not accept responsibility for a lack of user dilligence in this matter. Please review all orders carefully before you click the "SUBMIT" button.

If an opposite sell order does not exist, then how can an order be executed? Free market? Keep that crap tucked away; you mean we can buy at market price (The cheapest sell order), but if we enter an order that is of benefit of Bit-Mining against other users (Way above the most expensive sell order), then Bit-Mining fulfils the order as opposed to letting the transaction go to market.

And it isn't possible to buy as we see fit, i tried to reverse my transaction by selling at the same rate i purchased and unsurprisingly, the order was not fulfilled.

You shouldn't be able to buy and sell above market rate!

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Due to all the spammers, trolls and attacks (on both the site and the pool) we have received recently, our Chat has been limited ONLY to users who have a minimum of 0.5 BTC, 25 LTC, 10 GHs or 100 Khs in their accounts. We took this decision to prevent further abuse of the chat system, which was becoming rampant. If you have any issues in the future, please use our newly implemented Ticket System at bit-mining.co/support or email us at Contact@Bit-Mining.Co.

Took about 5 days for an inadequate response from the above email, and since then, no replies.

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We again apologize to users that may have been affected by these attacks on our service and assure you we are still committed to providing a superior user experience at the most competitive prices we can provide. The backlog of "fake" user issues made it very difficult for us to resolve legitimate issues in a timely fashion these last few days. We doing our best to try to fix everything and add new features; but this is becoming harder as we are getting spammed and attacked daily, which is slowing down our resolution times. We sincerely appreciate your continued use of our service and will endeavour to continue improving our site. All user suggestions and feedback are taken very seriously and many are intended to be implemented in the near future.

Sounds like a sob story; poor excuse for poor support.

Fix what? The faulty market orders?

How was my purchased order competitive? 1000 Times the market rate?

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If you have any questions or concerns about any of the recent changes, please email us at contact@bit-mining.co. We would love to hear your feedback.

Bit-Mining.Co

It has taken this post and numerous emails and discussions in the chat to get even this response.