Quote from: Cloudbet on October 08, 2020, 10:45:44 AM

4. In this particular case, the customer has already withdrawn more than the sum of their deposits...

Wouldn't it have been easier if you had come to say that you have already returned @efxes' deposit and closed this case? this is not leading to a good path, your reputation is being destroyed because of $15,000 and @efxes has to post a lot of things here on the forum to claim his money, it is not fair to do that with him. this history of the negative balance will only drag the problem for a long time. I used your site in the past and I had no problems and I expected you to be more understanding and return the money from @efxes and close this case. The longer this case takes to resolve the greater damage your reputation will have

Quote from: Cloudbet on October 08, 2020, 10:45:44 AM

the player claims they have provided us with address proof outside of the USA which is untrue.

skip that part and return his money and never let him use your site again, that would be the best option

Quote from: JollyGood on Today at 07:24:42 AM

Now Cloudbet have to face these two problems and maybe more will follow from other people claiming to be victims:

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https://cloudbetscams.com/

https://www.youtube.com/watch?v=4sqZqdsVNEU

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I wonder who are the cloudbet marketing manager that is not seeing that not solving this problem will only make people dig more cases like these and will destroy the reputation of cloudbet e and I saw this 23 minute video and I must admit the following:

if it were in court and there was this guy who made this video, the judge and cloudbet, I think this guy who made this video would have literally crushed cloudbet in court. this type of video goes viral can be a problem for cloudbet, I don't know why they don't return money from @efxes and close this case