Mostly withdrawals take some very long time because last time when I have withdrawal this take nearly 24 hours as I ask support for this delay reply was security checking and its normal so now they are really shit site for this all as sometime bets takes also very long time to settle its all nearly 8 months back and now its more worst.
My withdrawal few weeks ago took 30 minutes or less I think it just depends on how big is the withdrawn amount.
The duration for the settled bets also improved I only placed bets on esports though and for me it's faster or somewhat close to instant. One annoying part about the UI is that you have to refresh just to see your updated balance.
Then its good from their side because now its some long time I am not checking this site as they was messing things very badly and support was also not good for me now today checking they are not available for my country as message appearing you are not allowed.