Quote from: blockman on October 27, 2020, 12:17:29 PM

Quote from: niki29 on October 27, 2020, 01:41:33 AM

Quote from: hitbtc on April 11, 2019, 12:24:27 PM

Quote from: khm10000 on April 05, 2019, 12:43:20 AM

!!!!
4 months I can neither trade nor withdraw money. Total ignore from support. All documents, scans of passports, videos - everything was sent in ticket.
387759 ticket number

I believe you were in touch with the team earlier this week. We'll be sure to contact you in the ticket, your patience is appreciated.

Hello, i trading ERD- BTC pair for a while, but the deposits and withrawal,s are closed for 3 months. I took a lock at system monitor and they say are Upgrading the system ...Why took so many months ? Is posible if the system cant be upgrading in 3 months, will ERD beeing desintegrated, deslisted ?

AFAIK, Elrond has migrated and launched mainnet and they're now called Egold. This has something to do with it. I see that they're not yet on the market pairs on coinmarketcap. It means that they haven't finished the upgrade. See all the details on the links.
(https://coinmarketcap.com/currencies/elrond-egld/markets/)
(https://elrond.com/blog/the-elrond-token-swap-begins-on-the-3rd-of-september/)

I hnow elrond was change the name of token from erd to egld, and redenomination of 1000 ERD:1 eGLD.. But what i asked was why HitBTC shut down deposit and withdrawal for so long (3 months!!) ,if they dont whant to make the swap to egld, at least open the withdrawal.