I think it’s clear that
both parties to this dispute can agree: A prompt disposition of the mediation request would be in everybody’s best interest.
We have reached out to SBR to see if they will be taking this case and also suggested several other routes the player can take to receive mediation. Thank you.
I have filed a claim 4 days ago and apart from an automated response acknowledgement of the claim recipience, i have not heard a word from them ...