Hmm there are many problems still ongoing about this site.
OP, what happened after you tried withdraw your money? was it said your account got blocked?
Did you use multipleaccounts?
Are you from banned country which prohibited to playing on betcoin.ag?
What question they asked to you?
I live in Lithuania when I wanted to withdraw money after a month of play, support, in particular, the axel began to communicate very rudely insulting me asking about bets about baseball about teams about players there are questions not related to my money because I can even put without knowing the players this is my right, as a result, they called a fraudster from Russia and stopped responding to my messages, although I sent them a photo of a passport, document confirming my address too, go photo of my house in Lithuania!