Quote from: HodlxOtic on November 12, 2020, 04:41:16 PM

Hey Guys!

I am here to present my case. On Betfury i played the wheel and it landed on 1BTC. First lets show what the wheel looks like:

Now lets look at another one showing a 30 BTT Win Result

Notice the thanks button on the 30 BTT win image.

Now, i played the wheel and it landed on 1 BTC, But my payout was 10 BFG BTC Version Token.

Next is my communication with a betfury admin Part 1

Part 2

Short video on how the wheel works

Cindy Betfury admin response as soon as i win

BS

So if you see above in bold, it shows i landed on 1 BTC and did not get paid

Greetings! BetFury team would like to officially explain the issue user faced on the platform with Birthday spin winnings.

Due to the Birthday event week, we delivered a feature with Lucky spin where every user from rank 2 (Gambler) could roll the wheel every 3 hours and win prizes in several cryptos including BTC, USDT, TRX, BTT, and BFG tokens with 1 BTC Jackpot sector.

The odds were given in pop-up to be transparent and fair in the probability of every sector winnings.

Let us describe the flow of the spin you have faced.

The wheel started to rotate but was abandoned because of unexpected triggers in the starter position. After investigating this bug we suspect, that it was because of a wheel timeout related to a slow internet connection or other unknown reason, which caused client-server disconnect and wheel position went to default.

However, you also received an informational pop-up about winnings. This pop-up included the amount and currency of the winning sector. The winnings are also automatically stored in the Transaction history -> [Bonuses] tab in your Account.

We have double checked the winnings in the BetF ury internal analytic system and the record in the database.

All these data are correct and no mismatches were found. Including date, time, amount, and currency. everything matched with the winning of 10 BFG.

Regretfully due to some facts with the technical realization of this feature issues took place on the front-end user side. Software development may be faced with bugs and difficulties in performance, the BetFury team clearly understands that and always takes responsibility.

So let's summarize.

1.The bug with spinning animation took place and we agree with that.
2. No signs of 1 BTC Jackpot winnings were discovered.
3. Your BFG winning is fair and was shown in the pop-up and also recorded in the database and transaction history in your account with correct data.

We heartily understand your disappointment regarding this situation. So kindly ask you to contact support in Telegram chat to receive all the proofs of winning, database records, and other detailed information.

The team is also ready to bring compensation for you because of the bug from the BetFury side. We understand that the expectation of 1 BTC and the emotions you felt cannot be compensated. But also believe that it will be fair from the team side.

BetFury team always on the user side and would like to assure every community member, player, or miner - we will do our best to solve any concerns in a positive manner to spread a real new standard of services across the market.

Regards.

TG Support contact: @Steve_Betfury