I think the main reason is that I can't bring the whole of my team to Bitcointalk, but they all can check our email in a few minutes and reply.
And another reason, I don't think any company likes to shows their pants in public.
Everyone has bad days, even TrustDice
Personally i doubt too if your site tried to scam OP only for 0.001 btc which is just like dust amount for a casino. Would like to hear update about this problem and hope it resolved soon, so we can trust Trustdice
Exactly

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Our casino exists for almost 3 years. We have investors and a big team of professionals. Yeap, operating a casino is so expensive. For example, senior developers' average salary: $110,000/yr per developer. I even don't speak about Marketing. Do you know that the
Gambling Field is one of the competitive field in the World. Believe me, competition is crazy in this field.
It's pointless to fight for $18 (0.001 BTC). Come on guys, stop humiliating us

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