as they said on ticket reply, i was using Proxy/ VPN and that was right. i use VPN normally when i enter wallet or exchange site for security.
in this case, they should allow me to withdraw my money and then close my account.
i will agree to leave HitBTC forever, after they give me my money.
what you suggest in this case?
Did you sent your documents and waiting for their approval now?, as far as I know after your documents get verified you should be able to withdraw all your assets without any problem since legally they don't have any other reason to keep your account blocked, there were similar cases like you here in the forum before that had the same problem as you with HitBTC and they had to do KYC and after that they were able to withdraw so there's no need to worry, just wait for now, unless there's a problem with your documents you will be verified just fine like the others.