Quote from: Welsh on November 20, 2020, 01:30:21 PM

Quote from: starcat on November 19, 2020, 05:18:50 PM

The thing about customer service in ANY industry always involves the need to have Highly Qualified people ON DUTY.

Unfortunately, this is what the customer expects, but in the majority of industries the customer services people are lowly qualified, and can only solve the most basic of problems, otherwise they have to elevate it to higher up. This is why most customer services jobs are lowly paid, and don't require many qualifications or experience. Its considered a entry level job in most companies. Even big companies, that you would expect to have some sort of technical knowledge, do not employ those with technical knowledge. I'm hinting at technology, and computing based companies here.

Quote from: starcat on November 19, 2020, 05:18:50 PM

The notion that you have to supply and exact mathematical PERFECT resolution on a DOC submitted is total BS. Do you think the CIA could not verify my identity based on what I turned in for this process? I can tell you in no uncertain terms they would have zero problems with it.

Comparing the FBI with a lowly qualified staff member on a exchange is quite different. FBI agents are usually trained, and highly qualified. Support workers are not, and they don't have the software or the know how to decipher low quality images. However, I do agree with you that having exact specifications for the resolution is annoying, and does cause some problems. In my opinion, as long as all documentation is included in the frame of the picture, and its of readable quality, then there shouldn't be much of an issue with the resolution.

Quote from: starcat on November 19, 2020, 05:18:50 PM

The other thing is the fast rejection, the language used in the matter, and the fact that you are not offered any reasonable " way out " once that pronouncement is made. Its like tthere both is and is not a real person on the other end of things, until you start registering complaints about the unprofessional way things are being handled. The bad protocol and high incompetence is what this poost is all about, and any suggestions that are making any justification for such are naive, misinformed, and showing a lack of perception.

This leads me to think they are using automated software, to look at the documentation supplied, and either rejecting it or accepting it automatically. This is probably why they require a certain resolution with the pictures, because the software is quite particular about it, and its AI will not be able to tell if its uploaded in different resolutions.

What is the downside for doing this?

Nothing if their AI rejects your info you lose your coins.

I just had a new KYC issue with a rebate company "couponcabin". Decided to kyc me. So what was the problem? My NJ,USA drivers license was expired due to covid-19. It expired on the 30th of sept 2020 NJ gave me an extension via email. I printed a few copies and put one in the glovebox of my car.

So I tell all this to the people at coupon cabin they say send me a copy of your passport. I say no can doubt I have my drivers license with a document from NJ that extends it to 12-31-2020. I say to them I have 3 previous drivers license from NJ as they let you keep the old ones I can send them. They switch tactics an say send my a copy of your birth certificate which I did do.

So driver's license
water statement
birth certificate

five or six emails and they set me back up.

Why do all this. I earn 80-125 a month in rebates due to mining gear purchases on ebay. Coupon cabin appears to work best for me. So this is over 1000 a year. I either had the best AI in the world or I had real staff people.