Well apparently they KYC now. They did not process my withdrawal for 5 days so I went on to talk to live chat, immediately after I received an email asking for documents and they stopped talking on chat.
I didn't receive any tips from other players or place any sports bets like the complainant above, I only used the casino. Not really happy with sending my documents to some random casino.
What did you do then? An user complained his withdrawal got pending only because tips from big winner on there. Did you playing from restriction country? Or did you use multiple accounts?I didn't receive any tips from other players or place any sports bets like the complainant above, I only used the casino. Not really happy with sending my documents to some random casino.
I'm not from a restricted country and I only had one account. I think maybe they have started to do KYC to everyone now, maybe Coinbox can confirm?
I'm still not sure if I am comfortable sending my information over. If I had known they would want all my documents I would played somewhere else but I suppose it is my fault for not checking. I saw the thread had not been updated for quite a while before i signed up.
Hey libelle, can you contact us through email: info@trustdice.win?
I'm sure we can provide a sweet solution, just ask for Rus - it's me
I will do my best for you. Hi, i sent an email on Saturday but haven't had a reply. Did you receive it?