Quote from: marioantonini on Today at 12:26:02 AM

i like understand how i can verify my account to advcash. i have send my document ( italian ID) and don't approve.
i have open a chat and operator Artyom_D. write me "we don't accept italian id". You accept EU member and don't accept EU id for KYC?

at the request of the virtual card I have been deducted 7.99 euros, the card has not been issued and the money has not been refunded. I asked to get the money back, since you don't accept Italian documents and I was told that to get the money back I have to verify the account first. how do i verify it if not do you accept italian documents? couldn't you tell me before depositing?

This is not just about Italian IDs, this is about a specific type of Italian IDs, old paper booklets. We do not accept them, it's true. Neither does our card vendor, a EU company. These paper booklets are outdated, difficult to check if authentic, and are often used by fraudsters unfortunately.

Modern plastic ID cards are not a problem at all, as are drivers licenses. Another option is your international travel passport.

The rest seems like a misunderstanding. It would really look bad for us if we held your or anyone else's funds hostage this way. No, you do not need to verify first to get the money back. You can cancel the card order anytime yourself by clicking the card and canceling the order, or in 2 days the card order will be canceled automatically if no documents are submitted. In either scenario, this cancellation will include a refund.